Orders may be canceled prior to shipping free of cost. You can cancel your order in 3 simple steps:
- Log in to your account
- Select the order you wish to cancel
- Click on “Cancel Order”
Alternatively, you may reach out to us and one of our customer service representatives will be glad to assist you.
Return & Refund
Once an order is shipped, it may be eligible for return/refund provided:
- The request is made within 15 days of receipt of your order
- The item(s) is in the original condition delivered
- Any product(s) that has been damaged or otherwise altered after delivery will not be refunded.
- The item(s) are returned to this address:
Al Jazeera Al Hamra,
4714 Ras Al Khaimah
United Arab EmiratesAlternatively, collection requests will be charged according to package/location for non-damaged items.
- All product packaging and certificates if any must be returned with the product. You cannot partially return the material within an order unless the material is damaged or there is a problem with the material.
Our quality control department will inspect and check the items to ensure that they comply with our return policy else, you will not qualify for a refund.
After the return is processed it may take 2-3 weeks for the refund to be completed once goods are received and the refund is approved.
RAK Ceramics shall reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions*
Please inspect your order during receipt to ensure the items are in good condition. In the rare scenario where the item is damaged, please contact us with any damage-related complaints within 72 hours.